Promethean+Troubleshooting

Current 2010 - 2011 Issues, Concerns, and Fixes: Hardware/Software
Below you will find various solutions to common issues with Promethean's ActivBoard

Board Looses Connectivity a.k.a "My pen doesn't work!"
Solution 1 From your desktop click on the ActivBoard icon in the system tray (lower right hand side), select settings, select pen tab, make sure "mouse" is selected.

Solution 2 Update software 1. Open software. 2. Click Help. 3. Click Check For Updates

Solution 3 Disconnect the end of the USB cable that goes into the ActivBoard. Wait a few seconds and then reconnect. You should hear a "ding" sound.

Solution 4 Disconnect board from power outlet. Count 10 seconds and then plug it back in.

Solution 5 Update drivers 1. Right Click: My Computer 2. Select: Manage 3. Select: Device Manager 4. Click the "+" beside: Human Interface Devices 5. For each Promethean device listed: --- - Right click the device - -- - Select: Update Driver

1. Use Mr. Clean Magic Eraser Dry Sponge - gently because it is abrasive 2. Windex - spray on towel not board 3. Dry Eraser Cleaner - spray on towel not board 4. VERY VERY small amount of 409 cleaner - spray on towel not board
 * Cleaning Dry Erase Marks** **([|Promethean Forum 1], [|Promethean Forum 2,])**